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Returns, Refunds, Guarantee Policies

Our Guarantee Policy

If you are the original purchaser of any Pet TouchiD product and you are not 100% satisfied with this product for any reason, you may return it in its original condition within thirty (30) days of the original purchase and receive a full refund.

Our guarantee policy is ANY defective Pet TouchiD product within the first thirty (30) days, we will replace the product at no charge or refund the cost of the product to you.

After thirty (30) days, we will exchange any Pet TouchiD product of equal value  should the product become defective.

We guarantee that the QR code on the pet tag will not become unusable. Should the QR code be unusable we will replace the tag one time for free.

 

Returns, Refunds and Exchanges Policy

Returns
Our policy lasts thirty (30) days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at enquiry@pettouchid.com.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiry@pettouchid.com and we will send you instructions on how to return the item for exchange.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping
To return your product, if the refund has been approved you will be sent a return shipping label with instructions on how to return the product.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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